Terms of service
Overview
This website is operated by Ela-Nur. Throughout the site, the terms “we”, “us” and “our” refer to Ela-Nur. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including without limitation browsers, customers, merchants, and/or contributors of content. Please read these Terms carefully before accessing or using our website. If you do not agree, you may not access the website or use any services.
We reserve the right to update or change these Terms at any time by posting updates to our website. Your continued use of the site constitutes acceptance of any changes.
1. Online Store Terms
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By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence.
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You may not use our products for any unlawful purpose.
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You must not transmit viruses, malware, or any code of a destructive nature.
2. General Conditions
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We reserve the right to refuse service to anyone at any time.
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Credit card information is always encrypted during transfer over networks.
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You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.
3. Products & Services
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All jewellery is described and photographed as accurately as possible, but we cannot guarantee that your screen’s display of colour will be exact.
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All products are subject to availability. We reserve the right to discontinue any item at any time.
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Prices are subject to change without notice.
4. Orders & Payments
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We reserve the right to refuse or cancel any order.
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You agree to provide accurate billing and shipping information.
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In the event of changes to an order, we may contact you using the details provided.
5. Delivery
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Delivery times are estimates only and may vary.
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Risk passes to you once the order is delivered to the address provided.
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For more detail, please refer to our Shipping Information.
6. Returns & Refunds
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Returns are accepted within 14 days of receiving your order.
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To request a return, you must contact us at customercare@ela-nur.com.
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Items must be unworn, unused, and in original packaging.
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Personalised or engraved jewellery and earrings are non-returnable.
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Tarnishing or discolouration due to perfumes, lotions, chemicals, or general wear and tear is not considered a fault. Please see our Jewellery Care Instructions for guidance.
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Refunds will be issued to the original payment method.
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Full details can be found in our Returns Policy.
7. Intellectual Property
All content on this website, including images, logos, text, and designs, is the property of Ela-Nur and is protected by copyright and intellectual property laws. You may not reproduce or exploit any materials without our express permission.
8. Limitation of Liability
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All products and services are provided “as is” and “as available.”
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We do not guarantee that your use of our website will be uninterrupted, timely, or error-free.
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To the maximum extent permitted by law, Ela-Nur shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
10. Contact Information
Questions about these Terms should be sent to us at customercare@ela-nur.com.
Ela-Nur is a trading name of ENJ RETAIL LTD (Company No. 16213783), registered in England & Wales.
Registered Office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
