Refund policy
We hope you love your Ela-Nur jewellery. However, if for any reason you are not completely satisfied, you may request a return within 14 days of receiving your order.
To start your return, please contact our Customer Care team at customercare@ela-nur.com
Conditions for Returns
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Items must be unworn, unused, and in their original packaging.
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Returned pieces must be in a resaleable condition. Any items showing signs of wear or damage will not be accepted.
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Personalised or engraved jewellery cannot be returned, refunded, or exchanged.
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For hygiene reasons, earrings are non-returnable.
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Tarnishing or discolouration caused by contact with perfumes, lotions, chemicals, heat exposure, or general wear and tear is not considered a fault. Please refer to our jewellery care guide for advice on keeping your pieces beautiful.
Refunds
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Once we receive and inspect your return, a refund (excluding delivery charges) will be processed back to your original payment method.
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Please allow up to 10 working days for the refund to appear in your account, depending on your payment provider.
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If your order included a free gift as part of a promotion, this must also be returned. Otherwise, the value of the gift will be deducted from your refund.
How to Return
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Contact us at customercare@ela-nur.com to request your return.
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Repack your jewellery securely in its original packaging.
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Return the parcel via your local Post Office or courier service. We recommend a tracked and insured service, as the parcel remains your responsibility until it reaches us.
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Keep your proof of postage safe until your return is confirmed.
Please note: return shipping costs are the customer’s responsibility and are non-refundable.
International Returns
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International customers may return their parcel using any reliable postal service.
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Clearly mark the package as “Returned Goods” to avoid customs charges.
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We do not refund international customs duties, taxes, or fees.
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The parcel remains your responsibility until it is received by us, so we strongly recommend using a tracked service.
✨ At Ela-Nur, we value your satisfaction and want you to feel confident shopping with us. If you have any questions, our Customer Care team is here to help.
