Shipping policy
At Ela-Nur, all orders are fully tracked from dispatch to delivery. Tracking details are emailed once your order is on its way—please check your junk/spam/promotions folder if you don’t see it.
UK Delivery (Royal Mail)
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Standard (2–3 working days): £3.99 — Free for orders over £100
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Express (1–2 working days): £4.99
International Delivery (Royal Mail)
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Express International (3–7 working days): £9.99
Processing Times
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Standard orders: dispatched within 1 working day.
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Personalised/engraved orders: dispatched within 1 working day.
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Orders are not dispatched on weekends or UK public holidays. During peak periods, please allow extra processing time.
Personalised & Engraved Orders — Fast Turnaround
We’re proud to offer one of the fastest custom jewellery services.
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Personalised & engraved jewellery ships in just 1 working day.
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Most other jewellers take weeks — we deliver your custom pieces far quicker, without compromising quality.
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Please double-check your personalisation details (some designs are case-sensitive) before placing your order.
Important Information
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Delivery times are estimates, not guarantees. External factors (customs, carrier delays, weather, global events) may occasionally affect timings.
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Duties & taxes (where applicable) are payable by the recipient.
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Please ensure your shipping address is correct. Orders returned to us due to incomplete/incorrect details may incur re-shipping costs.
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Once dispatched, you’ll receive a tracking link to follow your order’s progress.
